FAQS

First and foremost, you will continue to benefit from our personalized and collaborative approach to developing a financial plan and investment strategy to help you pursue your goals and dreams. The financial planning service will continue to be included in the cost – which will not increase.

Access to a Broader Thought Leadership Environment: Because we’re independent and own our own firm, we are not limited to offering the thought leadership and advice from just one institution. We can now access best-in-class research and advice from a wide variety of financial partners to meet your family’s ever-changing needs

Robust Planning Solutions: We will use advanced planning software from eMoney, a new opportunity for many of our clients. This tool has robust capabilities that will allow you, and our team, to view, in real time, your complete financial picture, including assets held at other firms.

• eMoney has a secure, user-friendly “Vault” which enables you to store important documents electronically and safely; this might include copies of trusts, wills, tax filings, insurance documents, titles, etc. You will be able to choose to share the uploaded documents with our team, in cases where it is helpful for us to have access to them. This vault is confidential unless you elect to share individual documents with our team or even other professionals as needed.

Exceptional Client Service: We will continue to act as a fiduciary, with your best interests as our only agenda. We are free to focus exclusively on addressing your individual service needs.

Your day-to-day experience with us will not change. Your account holdings and fees will remain unchanged. However, an important decision underlying the launch of Walls Wealth Management is our selection of BNY Mellon | Pershing as our custodian. Pershing is one of the largest and most trusted custodian firms in the country, and we chose them for their technology and service capabilities. The transfer of your accounts to Pershing will not create a taxable event.

While we would have enjoyed the opportunity to share our plans with you in advance, legal considerations and contractual restrictions prevented us from doing so. We are committed to respecting and abiding by those covenants as investment professionals, even though it was personally challenging to not have the ability to speak with you beforehand. We hope you can appreciate the situation we were in.

Founded in 2018, Sanctuary Wealth is today the platform of choice for more than 75 independent advisory firms like Walls Wealth Management. We are able to leverage the technology, tools, and standardized processes available through Sanctuary that help maximize scalability and manage risk so that we can reinvest time where it matters most—with clients like you. By partnering with Sanctuary, we can deliver operational excellence, maintain a strong culture of compliance, and offer a robust cybersecurity program, which will safeguard the information clients entrust to our guidance. Sanctuary also empowers its partner firms with access to a vibrant community of like-minded, elite independent financial advisors. The advisors in this peer group share best practices and we can tap into our community’s intellectual capital to deliver more specialized expertise – and investment opportunities – to the clients of Walls Wealth Management.

The safety and security of your assets is of critical importance to us. With that in mind, and after a rigorous due diligence process, we selected BNY Mellon | Pershing as our custodian, based on their technology, and service capabilities.

Serving more than seven million investor accounts worldwide, Pershing is owned by BNY Mellon, which is the longest standing operating bank in the U.S., surpassing 235 years. With over $47 trillion in assets under custody and/or administration, BNY Mellon is the largest custodian in the world by a significant margin.

The core strategies we use to manage your assets will not change, and of course, our investment management solutions are always specifically tailored to your risk parameters, timeline, and long-term objectives. What will improve, however, are certain capabilities, including our enhanced interactive financial planning, as well as broader access to more thought leadership, as described in Question 1. We will continue to offer both discretionary and non-discretionary fee-based asset management, depending on your preference, which we will review from time to time.

There is no need to move your banking accounts as part of this transition. As an independent team, we have the ability to go out in the marketplace on your behalf to identify comparable or better options than your current situation if needed. We can advise you on what is the best banking relationship solution specifically for your needs – whether with a local, regional or national bank.

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Once you sign the account opening and transfer documents found in the Welcome Packet we send, we will submit a request to our prior firm to begin the transfer process. The transfer process usually takes 5 to 10 business days to complete, once submitted to the prior firm. We will monitor your accounts daily for progress and confirm once all assets have transitioned and are posted to your account at Walls Wealth Management. Once your accounts have transferred, we will work with you to continue any recurring payments.

You will be able to view your assets by utilizing the Client Login section of our new website. Once you log in, you will have the same type of access to all of your accounts and the ability to utilize services as you have been accustomed to. You can also install the Pershing app on your phone to view your assets, view activity in your accounts, and perform services such as depositing checks into your accounts.

The total process of transitioning your accounts to our new firm will take approximately two weeks from the date you return our Welcome Packet transition paperwork to our team, and we will do everything we can to ensure the transition is a positive experience. It’s likely you will receive a call from our prior firm asking you to initiate a relationship with a randomly assigned advisor, who may claim to be able to serve you better.

We sincerely believe that the opportunity to retain a longstanding relationship with us – with our personal, proven commitment to your individual needs, combined with the newly available benefits of our independent firm – will outweigh any minor inconvenience posed by the transition itself.